Service & support

The Dorner service philosophy is orientated on our passion: we love concrete! Our software solutions ensure the highest possible efficiency in the construction materials industry. And if at some point something does not go to plan: our expert service will be there to help you solve the problem!

Do you need assistance? We would be pleased to help!

+43 5512 2240 400

Phone support is currently not available. Not available

service@dorner.at

We look forward to helping you with your requests. Send mail
  • Service hours for DornerControl and DornerBatch

    Monday to Friday 07:00 until 19:00h
    Saturday 07:00 until 12:00h

    Service hours for DornerConnect and DornerLaboratory

    Monday to Friday 08:00 until 12:00h
    13:00 until 17:00h

    Service hours for DornerOptimize

    Monday to Friday 07:00 until 19:00h

    General service times

    Monday to Friday 08:00 until 12:00h
    13:00 until 17:00h

    More about our availability

    In general, our service team is also available on public holidays. However, on the following days the Dorner service team is not available for you:
    New Year’s Day (January 1)
    Christmas (December 24) from 12 noon
    1st Christmas Day (December 25)
    2nd Christmas Day (December 26)
    New Year’s Eve (December 31) from 12 noon

     

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Your local partner

Do you need a local Dorner expert? Here you will find our Partner in your area.

DornerServiceGuarantee – support without compromises

You know the situation: a problem occurs in your concrete plant; it is affecting the complete production process and causing delivery delays. In over 50 percent of the cases, the problems are related to the system and not to the Dorner software. Nevertheless, DornerSupport does not leave you in the lurch. We see ourselves as a competent troubleshooter for problems in concrete plants.

Our support is available 365 days a year, around the clock. The exact services provided vary depending on the product and the service packages ordered. You will find comprehensive information on the product-related DornerServiceGuarantees on the related product pages. 

Guaranteed response times

Your enquiry will be registered and assigned using our Help Desk Tool (ticket system). Our employees will contact you as quickly as possible. The following response times are guaranteed, depending on the contract:

90 minutes if you have a production stoppage

180 minutes if your production is disrupted

2 working days if your production is not disrupted

Our service team

Actual updates

Our software is continuously further developed.
Find out more about our latest software updates!

Current training courses

Downloads tools & remote maintenance