Service & support
The Dorner service philosophy is orientated on our passion: we love concrete! Our software solutions ensure the highest possible efficiency in the construction materials industry. And if at some point something does not go to plan: our expert service will be there to help you solve the problem!
Do you need assistance? We would be pleased to help!
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Service hours for DornerControl and DornerBatch
Monday to Friday 07:00 until 19:00h
Saturday 07:00 until 12:00hService hours for DornerConnect and DornerLaboratory
Monday to Friday 08:00 until 12:00h
13:00 until 17:00hService hours for DornerOptimize
Monday to Friday 07:00 until 19:00h
General service times
Monday to Friday 08:00 until 12:00h
13:00 until 17:00hMore about our availability
In general, our service team is also available on public holidays. However, on the following days the Dorner service team is not available for you:
New Year’s Day (January 1)
Christmas (December 24) from 12 noon
1st Christmas Day (December 25)
2nd Christmas Day (December 26)
New Year’s Eve (December 31) from 12 noon
Your local partner
Do you need a local Dorner expert? Here you will find our Partner in your area.
DornerServiceGuarantee – support without compromises
You know the situation: a problem occurs in your concrete plant; it is affecting the complete production process and causing delivery delays. In over 50 percent of the cases, the problems are related to the system and not to the Dorner software. Nevertheless, DornerSupport does not leave you in the lurch. We see ourselves as a competent troubleshooter for problems in concrete plants.
Our support is available 365 days a year, around the clock. The exact services provided vary depending on the product and the service packages ordered. You will find comprehensive information on the product-related DornerServiceGuarantees on the related product pages.
Guaranteed response times
Your enquiry will be registered and assigned using our Help Desk Tool (ticket system). Our employees will contact you as quickly as possible. The following response times are guaranteed, depending on the contract:
90 minutes if you have a production stoppage
180 minutes if your production is disrupted
2 working days if your production is not disrupted
Our service team
Actual updates
Our software is continuously further developed.
Find out more about our latest software updates!